FAQ 2017-06-13T22:52:44+00:00

Frequently Asked Questions

Getting started with Plentiful

What is Plentiful? 2017-06-13T22:39:41+00:00

Plentiful is a completely free, easy-to-use reservation system for food pantries and the people they serve. Families find pantries and get the food they need, without waiting in line. Pantries get better data, are more organized, and provide better service.

Can my pantry use Plentiful? 2017-06-13T22:40:01+00:00

Plentiful is currently available to any food pantry in New York City.  

Do I need Internet access to use Plentiful? 2017-06-13T22:40:26+00:00

Yes. Internet access is required to use Plentiful. Don’t have it? See “How can I get low-cost Internet access for my pantry?”  

Do I need a computer to use Plentiful? 2017-06-13T22:40:37+00:00

You can use Plentiful on any computer, tablet, or mobile device with an Internet browser. Most of our pantries prefer the Google Chrome, Safari, or Firefox browsers on a lightweight laptop or tablet.

How much does Plentiful cost? 2017-06-13T22:40:46+00:00

Nothing. Plentiful is completely free for food pantries in the five boroughs of New York City.

How can I get low-cost internet access for my pantry? 2017-06-13T22:40:55+00:00

If you already have internet in the building, extend Internet access to your client check-in location by purchasing and installing a Wi-Fi router or extender. If you do not have internet access, many internet providers offer low cost services for nonprofit organizations. If your pantry is in New York City, contact info@plentifulapp.com to learn more about our Wi-Fi grant program.

Who made Plentiful? 2017-06-13T22:41:12+00:00

Plentiful is a project of the New York City Food Assistance Collaborative, a coalition of public and private organizations working to alleviate hunger in New York City. Collaborative members include the NYC Mayor’s Office of Food Policy, City Harvest, United Way of New York City, the New York City Human Resources Administration EFAP, and the New York State Department of Health Hunger Prevention and Nutrition Assistance Program. Learn more about the Collaborative here.

Does Plentiful require me to collect sensitive information about my clients? 2017-06-13T22:43:25+00:00

No. We designed Plentiful to work best with just a client’s name, phone number, zip code, household size, and birthday. Any other information that you choose to collect is kept private and accessible only to administrators at your pantry.

Is my data safe with Plentiful? 2017-06-13T22:54:22+00:00

Yes. Plentiful takes privacy seriously. We use industry standard best practices for data security and in Spring 2017 we commissioned a data security audit to ensure that Plentiful data is absolutely safe.

Does Plentiful Require a client to provide a phone number? 2017-06-13T22:55:22+00:00

No. However, a phone number allows clients and pantries to communicate and fully take advantage of line management features.

How can I learn more? 2017-06-13T22:56:49+00:00

Our Plentiful team offers in-person workshops in New York City. They’ll teach you more about Plentiful with live demos, answers to your questions, and support to get set up for your first service.

Plentiful for Pantries

How do I cancel a service? 2017-07-14T21:49:12+00:00

In your Pantry Profile, choose “Schedule” from the left panel. Scroll to the service date you’d like to cancel and click the three dots on the far right. Select “Cancel Service.” Don’t forget to notify your clients by sending a message!

How do I add a new visitor in Plentiful? 2017-07-14T21:51:19+00:00

How do I export my service statistics? 2017-06-29T17:42:46+00:00

How to I update or Correct a Clients Information? 2017-06-29T17:43:01+00:00

Will my volunteers be able to use Plentiful? 2017-06-13T22:35:11+00:00

Yes. Volunteers can be added to any pantry account, and Plentiful is easy to learn. We also offer in-person workshops and an expanding library of videos and tutorials to help your volunteers get started.

Can I reset my password? 2017-06-29T17:04:46+00:00

Yes. To reset your password, go to the pantry login page here, click “Forgot Password,” and follow the steps.

Can I see whether my clients are using other pantries? 2017-06-13T22:34:31+00:00

No. Pantries cannot see information about clients’ use of other pantries, because we believe in client privacy.

Can I serve clients who have not registered in Plentiful? 2017-06-13T22:34:08+00:00

Yes. Using Plentiful is never required to receive food. If a client does not want to register, we recommend adding them by name only.

Can I use Plentiful to communicate with my clients? 2017-06-13T22:33:32+00:00

Yes. Plentiful for Pantries allows you to send a message to any client that has opted in to messages and has used your pantry in the past. You can send direct messages to individual clients, or blast messages to all of your clients. Login to your pantry account and choose “Messages” on the left panel.   

Is Plentiful available in multiple languages? 2017-06-06T20:16:11+00:00

Yes. Clients can use Plentiful for Android and SMS in English, Spanish, Chinese, and Russian. At this time, Plentiful for Pantries is only available in English.

Does Plentiful allow clients to make reservations? 2017-06-06T20:14:52+00:00

Yes. Pantries can choose from multiple types of reservations, including walk-up, day-of reservations, and advance reservations. Pantries can use one reservation style, or choose a different style for each service.

Can my clients designate a representative to pick up their food? 2017-06-13T22:19:00+00:00

Yes. Plentiful allows you to easily add a pick-up representative to a client’s profile.

Do you have anything to help me tell my clients about Plentiful? 2017-06-13T22:18:16+00:00

Yes! We offer free Plentiful brochures, posters, registration cards, and other resources in multiple languages. Simply login to your pantry account, navigate to the Media Kit section of the site on the left, download, and print. If your pantry is in New York City, you can request professionally printed materials here [link to materials request].

Plentiful for Clients

Can you help me get my clients using Plentiful? 2017-06-13T22:37:59+00:00

Yes! For support, tips, and other help, email our Client Engagement Lead at clients@plentifulapp.com

Can my non-English speaking clients use Plentiful? 2017-06-13T22:37:40+00:00

Yes! Clients can use Plentiful for Android and SMS in English, Spanish, Chinese, and Russian. Most of our print materials are also available in these languages.

Can my clients opt-out of Plentiful messages? 2017-06-13T22:37:12+00:00

Yes. Only clients that have opted in receive messages from Plentiful. However, clients can change this at any time by texting “STOP” to 646-257-2520. Or, pantry representatives can update a client profile to turn “Receives Messages” off.

Can my clients designate a representative to pick up their food? 2017-06-13T22:36:37+00:00

Yes. Plentiful allows you to easily add a pick-up representative to a client’s profile.

Do clients have to register with Plentiful to receive food? 2017-06-13T22:36:04+00:00

No! Using Plentiful is never required to receive food.

Can my clients register themselves on Plentiful? 2017-06-13T22:35:39+00:00

Yes, and we encourage it! Anyone can register with Plentiful by texting “Menu” to 646-257-2520 or by downloading the Plentiful app for their Android device at the Google Play store here.

For more information about Plentiful, or if you are outside of NYC and are interested in bringing Plentiful to your pantry, please get in touch.

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